Account & Data Deletion
How to request deletion of your account and associated personal data.
My Childcare App (provided by MyChildcareApp, LLC) lets you request deletion of your account and associated personal data.
How to request deletion
- Email support@mychildcareapp.com with the subject “Account Deletion Request”, from the email address on your account, or
- In the iOS app, open Settings → Request Account Deletion.
We acknowledge requests and complete deletion within 30 days.
What is deleted: your account profile and login credentials; your name, email address, and phone number; messages and comments you’ve sent; photos and videos you’ve uploaded; and app activity tied to your account.
What may be retained: Children’s care records (attendance, activity, health, and billing) are owned by your childcare provider, who controls that data and may be legally required to keep certain records for a defined period; these are handled per the provider’s obligations and applicable law. Residual copies in secure backups are purged within 90 days.
Questions: support@mychildcareapp.com